Short-term support and assistance to older adults, their families and caregivers, who live and cope with responsive behaviours associated with dementia, mental illness, addictions and/or other neurological conditions * Teams develop an evidence-based Behavioural Support Plan that provides strategies for managing behaviours for both the older adult and the caregiver * Teams provide education, mentoring and coaching around responsive behaviours and provide referrals to other appropriate services * Transitional support is also provided as people move from one place to another