Pre-screening by telephone before in-person interview * Documents required for interview include: Current energy bills from their residence * Notice of Service Disconnection, if applicable * Applicant identification- two pieces of I.D. from the main applicant, and one piece from each of the other household members * Copy of rental receipt, lease or mortgage document * Proof of household income- cheque stubs, a letter from the employer and/or income tax return * Bank statement(chequing and/or savings) from the last 60 days

May be available to low-income customers of natural gas or electricity distributors (and unit sub-metering providers) experiencing difficulty paying current arrears * decision will be based on several factors including long-term viability of the account * a disconnection notice is required to be eligible (Questions regarding clients who are in arrears and not in receipt of disconnection notice, call for details)

None

English

French reception

Windsor and Essex County

Accessible en fauteuil roulant