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Fire, Police, Medical Emergency
Call: 911

Women’s Rural Resource Centre 24-hour helpline
WRRC has a 24/7 number you can call if you’re in any kind of crisis, or just need to talk through your options. One of our team members will be available to talk with you about what you’re immediate needs are. Your information is always kept confidential and safe.
Call: 1-800-265-5390

Kids Help Phone
Canada’s 24/7 support service, offering professional counselling, information and referrals in English or French for young people.

Call: 1-800-668-6868
Text: CONNECT to 686868

Tandem Helps
One place for immediate child and youth mental health support. This is a safe space where you will be heard, accepted and understood. Do you need help immediately? 519-433-0334.

Reach Out (for people 16 years and older)
Trained professionals offer support, information and education. Direct transfers to crisis response team or can book a call back from a mental health or addictions services within 48 business hours of call.
Call: 519-433-2023 or 1-866-933-2023
Text: 519-433-2023

Free Transportation to Mental Health Support for Youth

To help individuals aged 16-25 living in rural Middlesex County access mental health and addiction support, the Road to Mental Health (RMH) program was established and offers free taxi services to and from the Mental Health and Addictions Crisis Centre in London for youth in crisis who reside in rural Middlesex.

As an essential health care service, RMH is always open and operational for those in need.

RMH is made possible through a partnership between MINDS of London-Middlesex, St. Joseph’s Health Care London, Canadian Mental Health Association Thames Valley, and Checker Taxi. It is guided by a committee with members from Lucan Library, Middlesex Library, and Star Taxi.

HOW TO ACCESS:

Individuals in need connect with Reach Out via phone, text or webchat at 519-433-2023 or www.reachout247.ca.*
The Reach Out worker will assess the individual’s situation and if needed, they will connect them with a ride to the Crisis Centre via Checker Taxi. The taxi will come to the individual’s location, pick them and drive them to the Crisis Centre, located at 648 Huron Street in London. (The drivers involved in this program have received training developed by CMHA on mental health and crisis de-escalation as well as suicide prevention through Living Works.)
Upon their arrival, the individual will receive adequate care and support, which could include assessment, supportive counselling and/or referrals to other services such as treatment, case management services, social and recreational activities, life skills development, vocational and housing supports, or withdrawal assessment.
After the appointment is complete, Checker Taxi will give the individual a free ride home.

^{**If you are under the age of 16, please contact Tandem for 24/7 support at 519-433-0334 or visit their website, where a trained professional can connect you with a ride to mental health and/or addiction support through RMH.}

Want to help spread the word? Download, print and post this poster to help! Download here.

Drug Free Canada Paremt Support Hub

Do you have concerns about your child’s use of substances? You’re not alone. This free online support service is available 24/7 for anyone worried about the use of substances by a young person in their life. Call 1 866 381-1511

The Parent Support Hub gives you immediate, free access to care representatives who are available 24/7 to answer your questions and concerns about your child’s drug use, guiding you to relevant resources and immediate or schedule short term counselling tailored to your needs.

Whether you want to help a young person address their substance use, support their efforts to overcome problematic substance use, or simply need support through a challenging time, this free service can help guide you through the relevant information and resources available, and refer you to a mental health professional for family or individual counselling at no charge.

Care representatives will listen to your concerns, challenges, and problems and propose a course of action along with a list of helpful resources specific to your situation. They will also help you access a counsellor to provide immediate counselling support or schedule short term counselling sessions, together with your child or individually.

Find More Immediate Services

Crisis Services and Support Lines can provide you with immediate assistance if you are very distressed, or feel as though you are in a life-threatening situation. If you feel frightened or unable to cope with a problem that requires immediate attention, there are phone numbers listed here that you can call.

Information on Indigenous Services
Health and social services for Indigenous communities are often a combination of traditional healing, primary care, cultural programs, health promotion programs, resource centres, community development initiatives, and social support services. Indigenous peoples are the descendants of the original inhabitants of North America, who identify as First Nations, Métis, or Inuit.

The three First Nations communities closest in proximity to Middlesex County and the City of London are: Chippewa of the Thames First Nation (part of the Anishinaabe); Oneida Nation of the Thames (part of the Haudenosaunee); and, Munsee-Delaware Nation (part of the Leni-Lunaape).

Need More Help?

Community Connectors are fundamental to helping Middlesex County families get connected to the services and supports they need. Contact or visit a Middlesex County Library to speak with a Community Connector.

Community Navigator Josh Smith is an expert on all the services and programs around the County, and is your first step in finding which service could be the best fit for you.

Local organizations are available to assist with housing, securing employment, education, accessing mental health and addiction services, food and clothing supports, social assistance and everything in between. Whatever your need, contact the Community Navigator to get started. Josh can help you every step of the way: from discovering which program may be best suited to your needs, to referrals and connections with that program, as well as compiling and completing required documentation.

If you think the Community Navigator can help you, please reach out at communitynavigator@middlesex.ca or 519-808-0588. If you are a resident of Middlesex County you qualify for assistance: there is no referral required, no eligibility requirements, and no cost. Josh is here to help, and is happy to be your first step! Middlesex County Library Community Navigator page

Feedback

Have general feedback on middlesexfamilyconnections.ca? Have suggestions on services or service agencies you would like added that are currently not included in the portal?

Contact Nadine Devin, Project Manager, Middlesex County Library, ndevin@middlesex.ca.

Edits and Suggestions for Existing Services

Services and events information is provided and maintained by southwesthealthline.ca

Southwesthealthline.ca takes pride in the quality and accuracy of their data. All service records are fully updated at least once a year and follow provincial data standards and inclusion policies. You can submit changes or suggest a new service or event at any time.

Please note that staff will review and confirm all submissions before they are published to the website.

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