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Phone and Webchat (www.torontoseniorshelpline.ca)

Toronto Seniors Helpline

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815 Danforth Ave, Main Fl
Toronto, ON
M4J 1L2
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416-217-2077
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Toll-Free: 1-877-621-2077
iconPath Mon-Fri 9am-8pm * Sat-Sun 10am-6pm (phone); chat 10am-6pm daily
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Statutory Holidays: 10am-6pm

Application

Call or webchat

Eligibility / Target Population

Adults 55 years and older

Fees

Free

Executives

Rochelle McAlister
rmcalister@woodgreen.org

Languages

English ; French

Language Notes

Interpretation services available upon request

Area Served

Toronto

Accessibility Note

Wheelchair accessible automatic main entrance * easy access to elevator * wheelchair accessible washroom, assistance needed with door * street parking - not designated

Description of Services

Services:
  • crisis de-escalation and supportive counseling by phone
  • risk and safety assessment
  • assistance with age-related cognitive, mental health and addiction crises
  • information and referral to local services and supports
  • information and referral for community support services such as adult day programs for frail seniors or those with dementias, case management, congregate dining, foot care, home help, hospice care, meals on wheels, medical escort, nursing, respite care for caregiver relief, security checks, shopping assistance, transportation
  • intake for COSS (Crisis Outreach for Service)
  • intake point for Behaviour Support Outreach Teams
Last Updated: Apr 10, 2025: Suggest an edit