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Utility Bill Help
150 Frederick St
Kitchener, ON
N2G 4J3
Kitchener, ON
N2G 4J3
519-575-4400
Last Updated: Jun 12, 2025: Suggest an edit
Application
Ontario Electricity Support Program: call 519-883-2100 * Ontario Works and Ontario Disability Support Program recipients must contact their case worker to apply
Low Income Energy Assistance Program (Gas/Heat): Call 1-855-487-5327 to apply * Kitchener Utilities customers must call 519-883-2100 for assistance
WREAP: call 519-883-2100 (option 1) or visit application office * must speak with utility provider about bill payment plan before applying
Low Income Energy Assistance Program (Gas/Heat): Call 1-855-487-5327 to apply * Kitchener Utilities customers must call 519-883-2100 for assistance
WREAP: call 519-883-2100 (option 1) or visit application office * must speak with utility provider about bill payment plan before applying
Eligibility / Target Population
People who are receiving social assistance or live in low-income households * must meet income requirements
Languages
English
Area Served
Waterloo Region
Accessibility
Wheelchair Accessible
Description of Services
Financial assistance to help people on social assistance and in low-income households pay their utilities bills
Ontario Electricity Support Program - Ongoing reduction on electricity bill
Low Income Energy Assistance Program (Gas/Heat) - One-time grant for Union Gas or Enbridge Gas customers who have received a disconnection notice
Waterloo Region Energy Assistance Program (WREAP) and the Low Income Energy Assistance Program (Electricity) - One-time grant for electric utility customers who are behind on their bills
Ontario Electricity Support Program - Ongoing reduction on electricity bill
Low Income Energy Assistance Program (Gas/Heat) - One-time grant for Union Gas or Enbridge Gas customers who have received a disconnection notice
Waterloo Region Energy Assistance Program (WREAP) and the Low Income Energy Assistance Program (Electricity) - One-time grant for electric utility customers who are behind on their bills
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Last Updated: Jun 12, 2025: Suggest an edit
